Jostco Textiles

SHOP NOW

Privacy Policy

Effective Date: October 31, 2026‌

Welcome to the privacy policy of Jostco Textiles International Inc. This document is designed to clearly outline how we collect, use, disclose, and protect your personal information when you visit our official e-commerce website www.jostcotextiles.com, interact with our services, browse our collection of durable, grease-resistant kitchen cloths, premium kitchen textiles, soft placemats, and related home kitchen products, or make purchases through our platform. At Jostco Textiles, we are committed to the principle that small cloths bring big kitchen joy, and we extend that same care and attention to protecting the privacy rights of every one of our valued customers, whether you are a long-time home cook who relies on our zero-fuss, tested kitchen textiles, or a first-time visitor exploring our full collection of high-quality kitchen goods.

This Privacy Policy applies to all information collected through our website, as well as any related services, sales, promotions, or customer support interactions that take place on or in connection with [www.jostcotextiles.com]. By accessing our website, creating an account, placing an order, submitting a query to our customer support team, or otherwise using our services, you acknowledge that you have read, understood, and agree to the terms outlined in this policy. If you do not agree with any part of this policy, please refrain from using our website or sharing your personal information with us.

1. Information We Collect

We only collect information that is necessary to deliver a seamless, secure, and satisfying shopping experience for our customers, aligned with our mission to curate kitchen textiles that actually work for daily home cooks. The types of information we may collect include:

1.1 Information You Provide Directly to Us

When you interact with our website, you may voluntarily share certain personal information with us, including but not limited to:

  • ‌Contact and account information‌: Your full name, email address (including the contact point you may reach us at ivory@jostcotextiles.com), physical shipping and billing address (such as delivery locations across Canada and around the world), phone number (including the contact line you can reach us at +1 416 464 8339), and account password if you choose to create a registered user account on our site.
  • ‌Order and transaction information‌: The specific products you select from our catalog of kitchen cloths, scrub cloths, dish mats, placemats, and other kitchen textiles, order details, payment information (including billing address and payment method data), and purchase history.
  • ‌Customer support and correspondence information‌: Any details you share when submitting questions through our Frequently Asked Questions portal, reaching out to us about shipping, returns, product care, or product inquiries such as queries about our scratch-free cloths safe for non-stick pans, our 100% lint-free textiles, or our premium microfiber and natural cotton material compositions.
  • ‌Survey and preference information‌: Your voluntary responses to customer satisfaction surveys, product feedback submissions, or marketing preference sign-ups, including notes about your kitchen cleaning needs, preferred product types, or feedback on how our dense-weave cloths lift heavy grease even with just plain warm water.

1.2 Information We Collect Automatically

When you browse our website, we automatically gather certain non-personally identifiable and usage data to help us improve our platform and tailor your shopping experience:

  • ‌Device and technical information‌: Details about the device you use to access [www.jostcotextiles.com], such as your browser type, IP address, operating system, language preference, device identifiers, and network information.
  • ‌Website usage data‌: Your browsing activity on our site, including pages you visit, links you click (such as links to explore our latest kitchen cloth drops, view our most popular top kitchen cloths, or browse our sustainable kitchen textile collections), time spent on pages, search queries you submit on our site, exit pages, and other clickstream data.
  • ‌Cookie and similar tracking technology data‌: We use cookies, web beacons, and other similar tracking technologies to store your preferences, remember items in your shopping cart, analyze website traffic, and deliver customized content related to our new product launches and special offers. You can manage your cookie preferences through your individual browser settings at any time.

2. How We Use Your Collected Information

We use your personal information exclusively for legitimate business purposes that align with our commitment to providing reliable, high-quality kitchen textiles and a frictionless shopping experience, including:

  • ‌Order processing and fulfillment‌: To complete your purchases of our kitchen products, process your payments, arrange shipping to your provided address (with most orders delivered within 3 to 7 business days), send you order confirmation, shipping tracking updates, and handle any post-delivery issues such as product returns or exchanges, in line with our published shipping and return policies.
  • ‌Service delivery and customer support‌: To respond to your submitted questions, resolve any issues you encounter with our products or our website, provide guidance on product care such as our recommendation to machine wash our kitchen cleaning cloths after 2 to 3 regular uses, and deliver timely, effective support that turns any potential frustration into a satisfying resolution, just as our products turn messy counter cleanup into a small, satisfying moment.
  • ‌Website improvement and personalization‌: To analyze usage trends, optimize our website functionality, troubleshoot technical errors, test new features for our e-commerce platform, and customize the content and product recommendations you see, such as highlighting our most popular kitchen textiles or our newly launched fresh kitchen cloth drops that may align with your demonstrated browsing and shopping interests.
  • ‌Marketing communication (with your explicit consent where required by applicable law)‌: To send you occasional email or SMS updates about new product launches, exclusive promotional offers, sustainability initiative updates from our “We Make Kind Sustainable Kitchen Textile Choices” program, and helpful home kitchen tips. You may opt out of non-transactional marketing communications at any time by clicking the unsubscribe link included in all marketing emails, or by sending a request to our dedicated privacy team at ivory@jostcotextiles.com.
  • ‌Security and fraud protection‌: To verify user identities, prevent unauthorized access to your account, detect and mitigate fraudulent transactions, protect our website and systems from malicious activity, and safeguard the personal and payment information of all our 75k+ happy customers.
  • ‌Legal compliance‌: To adhere to all applicable local, national, and international laws, regulations, legal processes, or enforceable governmental requests that apply to our operations as a Canadian business based at our registered address at 21 Harriman Road, Aurora, Ontario L4G 2S7, Canada.

3. How We Share Your Personal Information

Jostco Textiles International Inc. never sells, rents, or leases your personal identifiable information to third parties for their independent marketing purposes. We may only share your information with trusted third parties under the following limited circumstances:

  • ‌Authorized service providers‌: We share necessary information with vetted third-party service providers who support our business operations, including payment processors that handle secure payment transactions, shipping carriers that deliver your orders to your doorstep, e-commerce platform providers that host [www.jostcotextiles.com], email service providers that distribute our order confirmations and marketing communications, and analytics partners that help us understand website usage trends. All of these service providers are bound by strict data protection agreements that require them to protect your personal information to the same high standard we maintain, and they are prohibited from using your personal data for any purposes outside of the services they are contracted to deliver for us.
  • ‌Business transfer scenarios‌: In the event of a merger, acquisition, reorganization, sale of some or all of our assets, or other corporate transition where the ownership of Jostco Textiles or our website operations is transferred, your personal information may be transferred to the succeeding entity. We will provide you with advance notice of any such change in ownership or control of your personal data, including any new purposes for which your information will be used, via a prominent notification on our website or direct email communication before the transfer takes effect.
  • ‌Legal and safety requirements‌: We may disclose your personal information if we determine in good faith that such disclosure is required to comply with a binding legal obligation, such as a court order, subpoena, or applicable government regulation, or to protect the rights, property, and safety of Jostco Textiles, our customers, our employees, or members of the general public. This includes sharing information to prevent fraud or respond to an emergency situation that threatens harm to any person.
  • ‌With your explicit consent‌: We may share your personal information for any other purpose that you have clearly and explicitly agreed to, after we have notified you of exactly what information will be shared and who it will be shared with.

4. Data Security Measures

At Jostco Textiles, we apply the same rigorous testing standards we use for our kitchen textiles – where every towel, scrub cloth and dish mat we pick is tested in real kitchens – to the security of your personal information. We implement industry-standard, administrative, technical, and physical security measures designed to protect your personal data against unauthorized access, accidental loss, alteration, destruction, or misuse. These measures include end-to-end encryption for all payment information transmitted through our website, regular security audits of our systems, restricted internal access to personal information that only authorized trained employees can access on a need-to-know basis, and routine system updates to patch potential security vulnerabilities.

While we work tirelessly to safeguard your personal information, no data transmission or storage system can be guaranteed to be 100% impenetrable. If we detect a security breach that poses a significant risk to your rights and freedoms as a user, we will notify you and the relevant regulatory authorities in full compliance with all applicable data protection laws, as soon as reasonably possible.

5. Your Rights and Choices

Depending on your jurisdiction of residence, you may hold the following legal rights related to your personal information that we collect and process:

  • ‌Right to access‌: You can submit a request to receive a copy of all the personal information we hold about you, including details about how we have used and shared that information to date.
  • ‌Right to correction‌: If you believe any of the personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct or update that information at any time.
  • ‌Right to erasure (right to be forgotten)‌: You may request that we permanently delete all of your personal information we hold, subject to limited exceptions where we are required to retain certain data to comply with legal obligations or for our legitimate documented business purposes such as financial record keeping.
  • ‌Right to restriction of processing‌: You have the right to request that we pause the processing of your personal information in specific scenarios, such as when you contest the accuracy of the data we hold, or when you object to our processing activities.
  • ‌Right to data portability‌: You can request to receive a machine-readable copy of the personal data you have provided to us, or request that we transfer this data directly to another service provider where technically feasible.
  • ‌Right to object‌: You may object to our processing of your personal information for direct marketing purposes, or for purposes related to our legitimate business interests, at any time, free of charge.
  • ‌Right to withdraw consent‌: At any point where you have previously provided your consent for us to process your personal information for a specific purpose, you retain the right to withdraw that consent, which will not affect the lawfulness of any processing that took place before your withdrawal.

To exercise any of these rights, you may submit your request by contacting our dedicated privacy team at ivory@jostcotextiles.com, or send a physical request to our mailing address at Jostco Textiles International Inc., 21 Harriman Road, Aurora, Ontario L4G 2S7, Canada. We will respond to all valid privacy requests within 30 business days, and we will never charge you a fee to process your access, correction, or standard erasure requests unless your request is clearly excessive, repetitive, or manifestly unfounded. We may need to request additional information from you to verify your identity before we can fulfill your request, to ensure that your personal information is not disclosed to any unauthorized third party.

6. Data Retention

We will only retain your personal identifiable information for as long as it is strictly necessary to fulfill the purposes for which we originally collected it, including to complete your orders, maintain your user account if you have one, resolve any outstanding disputes, enforce our user agreements, and comply with our legal and regulatory record-keeping obligations. Typically, we retain order-related data for 7 years after your transaction is completed to meet Canadian tax and commercial record requirements, and we retain account information for as long as your account remains active on our website. Once your data is no longer required for these stated purposes, we will securely delete or anonymize it in full.

7. Children’s Privacy

Our e-commerce website [www.jostcotextiles.com] is designed and intended for use by adults aged 18 years and older, for purchasing home kitchen products for personal household use. We do not knowingly collect personal identifiable information from children under the age of 16. If you are a parent or legal guardian and you discover that your child has provided us with personal information without your consent, please contact us immediately at ivory@jostcotextiles.com, and we will promptly take steps to delete that information from all of our systems.

8. Third-Party Links

Our website may occasionally include links to third-party websites, such as social media platforms, partner blogs with home kitchen tips, or complementary product recommendations that are not operated or controlled by Jostco Textiles International Inc. This Privacy Policy does not apply to any of these third-party websites. We encourage you to review the individual privacy policies of every external site you visit after leaving [www.jostcotextiles.com], as we hold no responsibility or liability for the data practices, content, or security of these external platforms.

9. Updates to This Privacy Policy

We reserve the right to update and revise this Privacy Policy periodically to reflect changes in our business operations, new legal requirements, or updates to our website features. When we make material changes to this policy, we will update the “Effective Date” listed at the top of this document, post a prominent notification on the homepage of [www.jostcotextiles.com], and notify our registered users via email of the key changes. Your continued use of our website after the effective date of the revised policy will constitute your acceptance of the updated terms.

10. Contact Us for Privacy Inquiries

If you have any questions, comments, or concerns about this Privacy Policy, or our data handling practices, please do not hesitate to reach out to our dedicated privacy team using the following contact details:

  • Company Name: Jostco Textiles International Inc.
  • Official Website: www.jostcotextiles.com
  • Contact Email: ivory@jostcotextiles.com
  • Physical Address: 21 Harriman Road, Aurora, Ontario L4G 2S7, Canada
  • Contact Phone: +1 416 464 8339

We are proud of our 96.5% customer satisfaction rate earned over our 5+ years of experience serving home cooks across the world, and we are fully committed to addressing any privacy-related concerns you may have in a timely, transparent, and respectful manner.