Jostco Textiles

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Shipping Policy

‌Effective Date: October 31, 2026‌

Welcome to the official Shipping Policy of Jostco Textiles International Inc., tailored to deliver a smooth, predictable delivery experience for every home cook shopping on our official e-commerce website www.jostcotextiles.com. As the brand behind zero-fuss, grease-resistant, lint-free kitchen textiles that make daily kitchen cleanup a small satisfying moment, we have built our shipping framework on the same reliability promise that defines our premium microfiber and natural cotton cloths, scrub cloths, dish mats, and soft placemats we curate for real kitchen use. All order processing, dispatch, and delivery rules outlined below apply to every purchase made directly through our platform, and by placing an order with us, you acknowledge that you have read and fully understood all the terms laid out in this document.

1. General Order Processing Rules

All orders submitted on www.jostcotextiles.com will be processed for dispatch within 1 to 2 business days after successful payment confirmation. We do not process or ship orders on weekends or statutory public holidays in Ontario, Canada, so any orders placed after 5PM local time on Fridays, or during public holiday periods, will be queued for processing on the next following regular business day.

Before your order leaves our warehouse, our team will conduct a double check to confirm all items match your purchase details, ensuring every piece of the kitchen textiles you ordered meets our strict in-house quality testing standards for absorbency, scratch-free performance for non-stick pans, and 100% lint-free quality that our 75k+ happy customers have come to trust. You will receive an order confirmation email immediately after your payment goes through, and a separate shipping notification email as soon as your package is dispatched, which will include your unique tracking number to monitor your delivery status in real time.

2. Standard Delivery Timeline and Coverage

Our standard shipping service covers all domestic destinations across Canada, with a committed delivery window that most orders get delivered to your door within 3 to 7 business days, as tested and verified through our 5+ years of experience serving home cooks nationwide. For residential addresses in major cities including Toronto, Vancouver, Montreal, Calgary, and Ottawa, many orders can even arrive within 2 to 5 business days, depending on local courier efficiency.

For customers residing in remote Northern Canadian regions and international shoppers who place orders for our high-performance kitchen textiles, delivery timelines may extend to 7 to 14 business days. You will receive a clear estimated delivery window on your checkout page before you complete the payment, so there are no unexpected delays to disrupt your kitchen prep plans.

We also offer expedited shipping options for customers who need their order urgently. You can select the expedited service at checkout, for a small additional calculated fee, with guaranteed delivery within 1 to 3 business days for most urban Canadian locations.

3. Shipping Fees and Free Shipping Eligibility

For all domestic Canadian orders under CAD 75, we charge a flat standard shipping fee of CAD 4.99, with no hidden additional processing or handling costs added after checkout. All standard domestic orders over CAD 75 automatically qualify for free standard shipping, no discount code required.

International shipping fees are dynamically calculated at checkout based on your delivery destination country, the total weight of your ordered products, and the shipping method you select. All displayed fees fully cover courier service charges, customs documentation handling, and basic shipping insurance for lost or heavily damaged parcels. Please note that any applicable local import duties or customs fees for international deliveries are the sole responsibility of the recipient, as these charges are determined and collected by your local government customs authority outside of our operational control.

4. Shipping Insurance and Delivery Issues Handling

Every order dispatched by Jostco Textiles International Inc. comes with complimentary basic shipping insurance, which fully covers the full value of your order in the rare case that your parcel is confirmed lost in transit by the courier team, or arrives at your door with heavy, irreparable damage to all enclosed products.

If your tracking status marks your package as delivered but you never receive it, please contact our support team within 7 calendar days of the marked delivery date, and we will work directly with the courier to launch a full investigation. Once the courier confirms the parcel is lost, we will offer you two options: a full no-hassle refund of your entire order value, or a free re-shipment of all your originally ordered kitchen textiles, at no extra cost to you.

If you notice visible damage to the outer packaging when your delivery arrives, please take clear photos of the parcel and any damaged items inside before you sign for the delivery, and share these photos with our support team within 48 hours of delivery. We will arrange a free replacement shipment for any damaged products, no return of the damaged pieces required.

We are not liable for delayed deliveries caused by unexpected events outside our reasonable control, including extreme severe weather conditions, local courier service disruptions, public health emergency restrictions, or customs processing delays for international orders. In these cases, our customer support team will keep you updated on the latest status of your order as soon as we receive new updates from our logistics partners.

5. Contact Information for Shipping Inquiries

If you have any questions about your order status, shipping timelines, delivery addresses adjustments before dispatch, or any other shipping-related concerns, you can reach our dedicated support team through the following channels:

  • Company Name: Jostco Textiles International Inc.
  • Official Website: www.jostcotextiles.com
  • Contact Email: ivory@jostcotextiles.com
  • Physical Mailing Address: 21 Harriman Road, Aurora, Ontario L4G 2S7, Canada
  • Contact Phone: +1 416 464 8339

Our support team responds to all shipping inquiries within 24 business hours, and we are committed to making sure every order of our grease-resistant, long-lasting kitchen cloths and soft placemats reaches your household safely, to bring that simple big kitchen joy to every meal prep and cleanup moment. Our 96.5% customer satisfaction rate is proof of our dedication to delivering on every promise we make to our home cook community.